Western Shield is a wonderful place to work! Here's where we'll be posting open positions and updates on employment opportunities at Western Shield Label Company.
Please see below for open listings. If you would like to be considered for this position, please send your resume to firstname.lastname@example.org. No phone calls or faxes please.
Customer Service Representative
The Customer Service Representative will report to the Marketing Manager. Primary responsibility is to support Sales Representatives in managing and growing their territories and provide outstanding customer service to both internal and external customers. Role involves all aspects of customer service, order management, and coordination with Sales and Production. Position is held to high data integrity standards.
Coordinate Customer Transactions
Provide Daily Sales Support
Resolve Customer Complaints
Education and Experience
*Bachelor’s degree or equivalent experience
*1-2 years experience in customer service, sales, or retail environment preferred
*Strong mathematical and analytical skills
*Superior written and verbal communication skills
*Preferred: Knowledge of Printing Industry
*Preferred: Spanish Language Skills
*Strong familiarity with MS Office (Word, Excel, and Outlook)
*Passion for customer service: Ability and desire to help both internal and external customers no matter how big or small the problem.
*Mathematical skills: Ability to calculate figures and amounts such as gross margins, discounts, percentages, and volumes
*Strong Analytical skills: ‘Problem solving mentality’, Ability to solve practical problems and deal with a variety of concrete variables
*Strong Communication skills (written and verbal): Speaks and writes clearly. Maintains high standard in all forms of communication, including email. Can prepare and present information for a diverse audience including customers, Management, and outside vendors.
"We have been working with Western Shield for several years now and have always been extremely pleased with both the quality of the product and the responsiveness of their Customer...Melissa Puga, JBS Swift