Careers

Please see below for open listings.  If you would like to be considered for this position, please send your resume to dan@westernshield.com.  No phone calls or faxes please.

Customer Service Representative

The Customer Service Representative will report to the Marketing Manager.  Primary responsibility is to support Sales Representatives in managing and growing their territories and provide outstanding customer service to both internal and external customers.  Role involves all aspects of customer service, order management, and coordination with Sales and Production.  Position is held to high data integrity standards.

Key Responsibilities

      Coordinate Customer Transactions

• Generation of customer tickets, estimates, and order acknowledgements.
• Communication with customers, Salespeople, and Production Staff as orders are processed through the system.
• Accurate entry of tickets, estimates, and custom products.
• Verify quantities and pricing on all repeat orders.

      Provide Daily Sales Support

• Follow up on customer inquiries and requests.
• Acknowledge changes to orders and ship dates.
• Go on customer visits with Sales Representatives.
• Provide shipping/tracking information to Sales Reps. and customers.
• Answering all incoming calls using standard greeting.
• Maintain and update customer records and files.

      Resolve Customer Complaints

• Enter all customer complaints into log with detailed notes.
• Issue RMA numbers and assist in processing credits.
• Work with Management to develop corrective actions based on customer complaints.

Education and Experience

*Bachelor’s degree or equivalent experience

*1-2 years experience in customer service, sales, or retail environment preferred

*Strong mathematical and analytical skills

*Superior written and verbal communication skills

*Preferred: Knowledge of Printing Industry

*Preferred: Spanish Language Skills

Competencies

*Strong familiarity with MS Office (Word, Excel, and Outlook)

*Passion for customer service:  Ability and desire to help both internal and external customers no matter how big or small the problem.

*Mathematical skills: Ability to calculate figures and amounts such as gross margins, discounts, percentages, and volumes

*Strong Analytical skills: ‘Problem solving mentality’, Ability to solve practical problems and deal with a variety of concrete variables

*Strong Communication skills (written and verbal): Speaks and writes clearly.  Maintains high standard in all forms of communication, including email.  Can prepare and present information for a diverse audience including customers, Management, and outside vendors.